Nexus Insight

KPI Control Tower

A metric without an owner is a metric nobody acts on. Every KPI here has an owner, a target threshold and a specific action for the next sprint.

12 KPIs tracked100% of KPIs have an ownerDrill-down in at most 3 clicks

KPIs on target

7/12

The rest have an action in the current sprint

Accountable owners

9

No KPI is left without an owner

Refresh frequency

Daily

The data pipeline runs at 06:00 and alerts when late

Alert latency

< 5 min

Alerts reach the owner through Microsoft Teams

Product KPI

6 metrics

Time-to-PoC

Owner: Product Lead

On target

24days

-6 days vs the first period

Target 30 days125%

Action: Hold the pace with a reusable library of PoC scripts

Critical test pass rate

Owner: QA/UAT Lead

On target

96.40%

+2.10 % vs the first period

Target 95 %101%

Action: Close the 4 remaining scenarios in P6 and P7

PoC automation coverage

Owner: QA/UAT Lead

On target

91.20%

+4.80 % vs the first period

Target 90 %101%

Action: Automate the last manual reconciliation scenario in P8

Integration message success

Owner: Integration Engineer

On target

99.93%

+0.07 % vs the first period

Target 99.9 %100%

Action: Keep the DLQ under 20 messages a day with backoff retries

Barcode scan accuracy

Owner: BA Inventory

On target

99.62%

+0.34 % vs the first period

Target 99.5 %100%

Action: Replace 6 ageing scanners in the raw-material warehouse

Critical audit trail coverage

Owner: Enterprise Architect

On target

100%

0 % vs the first period

Target 100 %100%

Action: Keep the periodic check at every gate review

Business KPI

3 metrics

Design partners

Owner: Founder

On target

3partners

+1 partners vs the first period

Target 3 partners100%

Action: Move 2 partners from an LOI to a paid pilot contract

Paid pilots

Owner: B2B Sales

Off target

2pilots

+1 pilots vs the first period

Target 5 pilots40%

Action: Close the remaining 3 pilots next quarter

Reusable connectors & templates

Owner: Integration Engineer

Off target

7packages

+2 packages vs the first period

Target 10 packages70%

Action: Prioritise the MES and banking connectors in Sprint 7

Customer value KPI

3 metrics

Month-end close

Owner: BA Finance

Off target

5.50days

-3.50 days vs the first period

Target 5 days91%

Action: Automate the 4 reconciliation steps still done by hand

Purchase-to-Pay cycle

Owner: BA Procurement

Off target

6.20days

-2.60 days vs the first period

Target 6 days97%

Action: Shorten the level-3 approval step with an automatic rule

Average OEE

Owner: Enterprise Architect

Off target

71.40%

+5.20 % vs the first period

Target 75 %95%

Action: Cut changeover downtime on production line 2

KPI acceptance principles

Applied to every customer before entering rollout.

  • Every ROI KPI must have a baseline measured before the pilot at each customer
  • A KPI without an owner is considered incomplete and does not enter a gate
  • Alerts must include a drill-down link to the source document
  • Operational metrics come from systems, never manual entry
  • Changing a KPI formula requires change control and is logged
  • Every off-target KPI must have an action tied to a specific sprint